Core AI
Business knowledge answers
Understands the question, uses your approved knowledge and conversation context, and can show the source used.
AI support · Customer management · Global communication
Understand your business knowledge,
and turn enquiries into customers
From the first visitor message to knowledge-based answers, lead capture, human teamwork, customer records and follow-up—one practical system handles the complete journey.
Business knowledge answersRule-based and AI receptionAutomatic multilingual communicationCustomers and follow-ups in one placeiPhone alerts after app switching or screen lock
1200/ year
✓Unlimited human agents✓Install with one embed code✓Private deployment and customization available
How an enquiry becomes a customer
AI understands and responds, the customer center keeps the opportunity, and your team can take over at any time.
Knows your businessAnswers from your own business knowledge
Knows the languageDetects and translates customer languages automatically
Knows the customerKeeps contacts, sources, tags and conversations together
Knows the next stepStages, tasks and conversion data keep sales moving
Complete product capabilities
More than website chat: an intelligent customer growth system
Built around answering accurately, keeping every opportunity and helping small teams follow up.
Flexible modes
Rule-based capture and AI together
Keep the proven step-by-step lead form, use AI knowledge answers, or combine both without changing the existing process.
Global service
Automatic two-way translation
Detects the visitor language, shows Chinese below foreign messages, and sends the agent’s Chinese reply in the customer’s language.
Customer assets
Complete customer records
Store contacts, company, owner, tags, value, conversation summaries and a complete activity timeline.
Sales follow-up
Pipeline and follow-up tasks
Move customers through stages, see today and overdue tasks, and create practical next steps from conversations.
Team service
Multi-agent collaboration
AI reply suggestions, human takeover, assistance invitations, private chat and team chat help solve difficult enquiries.
Fast alerts
WeChat alerts and contact options
Send WeChat alerts for qualified opportunities and show phone, WeChat QR code and QQ on the visitor side.
Business insight
Conversion and safety management
Review stages, sources and histories, export customer data, and manage blocked visitors clearly.
A complete AI capability chain
AI does more than send automatic replies
Visitors receive natural support; the business gains structured customer information and clear follow-up actions.
Understand the question
Uses recent conversation context to identify the real need.
Find business knowledge
Builds the answer from your FAQs, files and webpages.
Reply in the customer language
Communicates naturally with overseas visitors.
Hand over to a person
Transfers smoothly when human judgement is needed.
Keep and advance the opportunity
Creates customer records, tasks and stage data.
A complete business loop
From website enquiry to customer follow-up in four steps
Add one support entry to your website and build a usable customer workflow without replacing your current site.
Visitor starts a conversation
Messages from any page arrive in the agent workspace.
AI or rule-based reception
Answer questions, collect details and communicate across languages.
Customer record is created
Owner, tags, value, source and conversation timeline stay together.
Team follows up
WeChat alerts, tasks, pipeline and conversion reports prevent missed opportunities.
Practical scenarios
Ready whenever and wherever customers ask
Designed for website acquisition, export enquiries, after-hours reception and small-team collaboration.
Turn traffic into real customers
Answer questions and convert useful enquiries into customer records and follow-up tasks.
Serve overseas customers in Chinese
Automatic language detection removes the everyday barrier of multilingual support.
Keep important enquiries after hours
AI answers common questions and collects customer details when the team is away.
Bring the right person into the conversation
Takeover, assistance and internal chat make difficult cases easier to resolve.
Windows + Android + iPhone
Handle customer enquiries wherever you work
The same company account, conversations and customer data work across Windows, Android and iPhone without maintaining separate systems.
Live conversation syncCustomer data syncAlerts and tasks syncNo duplicate deployment
Windows agent workspace
A dedicated desktop window for daily support, delivered as a one-click Windows installer.
Android mobile app
Check conversations, customer records and follow-up tasks while away from the desk.
iPhone Mobile Workspace
Stay connected to visitor activity wherever business takes you, with important enquiries delivered in time so every opportunity receives attention.
Annual plan: ¥1200/year
Start with a practical system instead of an expensive, complicated enterprise suite.
Complete plan
1200/ year
- Unlimited human agents
- Business knowledge AI answers
- Rule-based and AI reception
- Automatic multilingual translation
- Customer records and pipeline
- Tasks and WeChat alerts
- Team collaboration and takeover
- Reports and history
- Windows, Android and iPhone access
One system covers support, customer retention and continuous follow-up for growing small businesses.
Business extensions
- Private deployment
- Workflow customization
- Independent company knowledge and customer data
- Fast website embed
- Phone, WeChat QR code and QQ
- Customer export and conversion analysis
Questions businesses usually ask
Clear answers about how the system works.
Can rule-based lead capture still be used?
Yes. Use rule-based capture, AI knowledge answers or both together. Existing validation and notification flows remain available.
Does AI answer from our own information?
Yes. Add FAQs, documents, webpages and website content, test the results, and show the knowledge source when required.
Can agents serve overseas customers without speaking foreign languages?
Yes. The system detects the customer language and translates both directions while keeping the agent workspace in Chinese.
Can it work as a customer management system?
Yes. It includes customer records, owners, tags, value, stages, tasks, timelines, source reports and conversation summaries.
Can our team take over from AI?
Yes. Human agents can take over at any time and collaborate internally without interrupting the visitor journey.
Can it run on our own server?
Yes. Private deployment and workflow-based customization are available.
Let intelligent support take part in acquisition and sales
Accurate answers, global communication, customer records and continuous follow-up in one system.
Support system insights
Customer support and business acquisition knowledge
Regular articles about online support, AI service, websites and customer acquisition.
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