Start with a conversation.
Continue with a next step.
AI handles common questions. People take over complex requests. Customer details and follow-up tasks stay in the same system.
Can I try it first? How are human agent seats charged?
You can try it for 7 days. Unlimited human agent seats are supported. Check the service plan for activation and usage scope.
↳ Answer source · Service knowledge baseTrial / Custom integration
Confirm integration needs and trial arrangements
Workflow illustration · Not a real customer conversation
From a question to a clear next step.
Choose a stage to see how a question is answered, handed over, recorded and followed up.
Workflow illustration · Not a real customer conversation
Can I try it first? How are human agent seats charged?
You can try it for 7 days. Unlimited human agent seats are supported. Check the service plan for activation and usage scope.
Service knowledge base
Understands the question, uses your approved knowledge and conversation context, and can show the source used.
Can it be customised to connect to our existing business system?
A person can review your requirements and confirm integration options and customisation scope.
Human review
Answer questions, collect details and communicate across languages.
Can it be customised to connect to our existing business system?
A person can review your requirements and confirm integration options and customisation scope.
Customer record
Explain how personal data is used and collect only what is needed.
Can it be customised to connect to our existing business system?
A person can review your requirements and confirm integration options and customisation scope.
Follow-up task
AI answers and translations may contain errors. Verify important information with a person.
Choose customer service by what happens after the conversation, too.
Answers grounded in your business materials
Organize your own FAQs, documents and web content, answer in context, and check knowledge sources according to your settings.
Explore knowledge-based answers ↗02People take over complex questions
Combine rule-based service, AI assistance and human collaboration. With unlimited human agent seats, your team can handle needs together.
Explore human collaboration ↗03Keep the customer and next step together
Use owners, tags, stages, timelines and tasks to manage ongoing communication and help your team follow up.
Explore customer follow-up ↗Which situation is causing you the most trouble?
Start with the problem you face today and assess whether the system fits the way you serve customers.
Let your knowledge base handle common questions, and focus on specific needs.
Organize business materials and FAQs, test answer quality, and plan how people will handle complex questions.
- Organize business knowledge
- Knowledge-based answers and source checks
- Human takeover and rule configuration
Keep a record of who is handling it, what was discussed and what comes next.
Bring customer profiles, owners, conversation timelines and follow-up tasks into one workflow to support team handovers.
- Customer owners and tags
- Human collaboration and complete records
- Stage boards and follow-up tasks
Work in a familiar language while moving cross-language conversations forward.
Use automatic language detection, two-way translation and the original text side by side. People should still verify important information.
- Automatic customer language detection
- Two-way translation with original text
- Human checks of important information
Explore it yourself, then decide
Use the scenarios above to understand the consultation flow, then try the system to assess answers, collaboration and follow-up for your actual business.
An answer starts the conversation. Follow-up continues it.
Built around answering accurately, keeping every opportunity and helping small teams follow up.
Business knowledge answers
Understands the question, uses your approved knowledge and conversation context, and can show the source used.
AI answers and translations may contain errors. Verify important information with a person.
02Rule-based capture and AI together
+
Keep the proven step-by-step lead form, use AI knowledge answers, or combine both without changing the existing process.
03Automatic two-way translation
+
Detects the visitor language, shows Chinese below foreign messages, and sends the agent’s Chinese reply in the customer’s language.
04Complete customer records
+
Store contacts, company, owner, tags, value, conversation summaries and a complete activity timeline.
05Pipeline and follow-up tasks
+
Move customers through stages, see today and overdue tasks, and create practical next steps from conversations.
06Multi-agent collaboration
+
AI reply suggestions, human takeover, assistance invitations, private chat and team chat help solve difficult enquiries.
07WeChat alerts and contact options
+
Send WeChat alerts for qualified opportunities and show phone, WeChat QR code and QQ on the visitor side.
08Conversion and safety management
+
Review stages, sources and histories, export customer data, and manage blocked visitors clearly.
Explain how personal data is used and collect only what is needed.
From website enquiry to customer follow-up in four steps
Add one support entry to your website and build a usable customer workflow without replacing your current site.
Visitor starts a conversation
Messages from any page arrive in the agent workspace.
AI or rule-based reception
Answer questions, collect details and communicate across languages.
Customer record is created
Owner, tags, value, source and conversation timeline stay together.
Team follows up
WeChat alerts, tasks, pipeline and conversion reports prevent missed opportunities.
Automatic two-way translation
Detects the visitor language, shows Chinese below foreign messages, and sends the agent’s Chinese reply in the customer’s language.
Hello. Can I speak to your team?
您好，可以联系你们的团队吗？
AI answers and translations may contain errors. Verify important information with a person.
Handle customer enquiries wherever you work
The same company account, conversations and customer data work across Windows, Android and iPhone without maintaining separate systems.
Windows agent workspace
A dedicated desktop window for daily support, delivered as a one-click Windows installer.
Android mobile app
Check conversations, customer records and follow-up tasks while away from the desk.
iPhone Mobile Workspace
Use the iPhone mobile workspace to view conversations, customer information and follow-up tasks, and continue handling customer needs while away from your desk.
Annual plan: ¥1200/year
Complete plan
Try the system first↗Trial and activation scope follow the service terms.
Confirm add-ons, third-party accounts and usage fees for your selected plan.
- Unlimited human agents
- Business knowledge AI answers
- Rule-based and AI reception
- Automatic multilingual translation
- Customer records and pipeline
- Tasks and WeChat alerts
- Team collaboration and takeover
- Reports and history
- Windows, Android and iPhone access
Business extensions
- Private deployment
- Workflow customization
- Independent company knowledge and customer data
- Fast website embed
- Phone, WeChat QR code and QQ
- Customer export and conversion analysis
Clear costs and deliverables from the start
Compare what is included with the items that need separate confirmation.
Clearly included in the current plan
- Current plan at CNY 1,200 per year
- Unlimited human agent seats
- Knowledge-based service, customer profiles and follow-up features
- Desktop and mobile access
Confirm for your needs
- How to prepare business knowledge and service rules
- AI usage, interface and third-party charges
- Deployment, business integration and customization scope
Questions businesses usually ask
Clear answers about how the system works.
Can rule-based lead capture still be used?+
Yes. Use rule-based capture, AI knowledge answers or both together. Existing validation and notification flows remain available.
Does AI answer from our own information?+
Yes. Add FAQs, documents, webpages and website content, test the results, and show the knowledge source when required.
Can agents serve overseas customers without speaking foreign languages?+
Yes. The system detects the customer language and translates both directions while keeping the agent workspace in Chinese.
Can it work as a customer management system?+
Yes. It includes customer records, owners, tags, value, stages, tasks, timelines, source reports and conversation summaries.
Can our team take over from AI?+
Yes. Human agents can take over at any time and collaborate internally without interrupting the visitor journey.
Can it run on our own server?+
Yes. Private deployment and workflow-based customization are available.
Before you decide, clarify these points.
First define your business goals, the features you need and your budget. To discuss anything, use the existing contact options on the right side of the page.
Service provider: 北京春天商道财务代理有限公司01Business goals and current challenges
02Pages needed or integration approach
03Cost breakdown and delivery scope
Customer support and business acquisition knowledge
How to Keep Your Enterprise Website Customer Service System Stable for the Long Term After the Trial
The trial period is only the beginning. What really determines whether a customer service system can be used long-term is whether the configuration is fixed, whether duty and handover procedures are clear, and whether someone is responsible for the knowledge base and lead follow-up. This article outlines practical steps for long-term stable use of an enterprise website customer service system, covering trial verification, formal configuration, daily operations, human takeover, and regular reviews.
↗