Basic Principles of Multi-Page Support
During the trial of a marketing website live chat system, a piece of JavaScript code is usually provided. By placing this code in the common header or footer of all website pages, unified cross-page access can be achieved. This is because the code generates a global session identifier (such as a visitor ID). When a visitor navigates from one page to another, the system identifies the same visitor through cookies or localStorage, automatically transferring the conversation context to the new page. The agent can then see the visitor's complete browsing path and conversation history without requiring reconnection.
Deployment Methods During Trial
During the trial, the system generally requires users to insert the chat code into the website's root template or common template. If the website consists of multiple independent sub-sites or different domains, the code needs to be deployed separately, and it is necessary to confirm whether the system supports cross-domain session merging. Most trial versions of marketing live chat systems allow configuration of multiple pages or subdomains, but note the following:
- Ensure the code is loaded on all target pages to avoid omissions.
- Check whether the session persistence mechanism relies on the same primary domain (e.g., subdomains sharing cookies).
- Some systems require manually adding page URLs or domain whitelists in the backend 'Integration Settings'.
How to Verify Multi-Page Functionality
During the trial, it is recommended to perform the following steps to verify multi-page support:
- Open the website's homepage and initiate a test conversation.
- Without closing the chat window, click to navigate to other pages such as product detail pages or the About Us page.
- Observe whether the conversation continues, whether the visitor sees the same agent, and whether the agent can see the page navigation record.
- If the conversation is interrupted or requires reconnection, there may be a configuration issue with multi-page support. Check the code deployment or contact system technical support.
Common Considerations
Reminder: Trial versions often have feature limitations, such as the number of concurrent multi-page conversations or the duration of history storage. Before making a formal purchase, confirm whether the required multi-page features are fully available and whether page-level permission control (e.g., hiding the chat entry on certain pages) is supported.
FAQ
Q: Can the trial support multiple pages on both PC and mobile devices simultaneously?
A: Most systems automatically adapt to the device type. As long as the code is deployed on responsive pages, both PC and mobile devices can enjoy multi-page support. However, it is recommended to test on both types of devices separately.
Q: Does multi-page support affect website loading speed?
A: The chat code is typically loaded asynchronously, which has minimal impact on page performance. During the trial, you can use browser developer tools to observe network requests. If there is noticeable latency, consult the system for optimization suggestions.
The trial is an excellent way to understand system features. Through actual deployment and testing, you can intuitively determine whether multi-page support meets your business needs. It is advisable to compile test records at the end of the trial to provide a reference for future formal selection.
