Live Chat
This section covers website live chat systems, AI reception, visitor source tracking, WeChat alerts, unlimited agent seats, local deployment and custom features to help businesses handle inquiries and improve lead conversion.
FeaturedWhat to Check Before Launching Your Customer Service Avatar
The customer service avatar is a key element in forming the first impression of your site. Before launch, check image clarity, size adaptation, style consistency, and compliance to ensure the avatar aligns with brand tone and avoids misleading users.
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ArticleKey Considerations When Trialing a Customer Service System for Marketing Sites
When trialing a customer service system for a marketing site, focus on functional fit with your business, data security and privacy, configuration and integration complexity, trial period support, and ongoing costs. This article provides actionable tips to help you systematically evaluate and avoid selection bias.
ArticleKey Data to Monitor After Deploying Marketing Site History Query
After deploying the history query feature on your marketing site, focus on data such as traffic trends, user behavior paths, conversion funnels, error logs, and response times. This article outlines key monitoring metrics to help operators assess system performance and identify optimization opportunities.
ArticleHow a Locally Deployed Customer Service System Supports Multiple Pages on Marketing Websites
A locally deployed customer service system enables multiple pages on a marketing website to share the same system through page embedding code, unified backend management, and cross-domain adaptation, ensuring continuity of customer service and data consistency.
ArticleWhy Mobile Websites Need Browsing History Search
The browsing history search feature on mobile websites enhances user convenience by helping users quickly retrieve previously viewed or operated content, reducing repetitive work. This article explains from perspectives of user needs, usage scenarios, and design recommendations.
ArticleHow to Organize Customer Information in a Marketing Website Live Chat System
After collecting customer information through a marketing website's live chat system, effective organization is key. This article outlines common methods from automatic recording to manual tagging, data integration to permission management, helping operators establish a clear information management system.
ArticleKey Metrics to Monitor After Deploying a FAQ Knowledge Base on Your Corporate Website
After deploying a FAQ knowledge base on your corporate website, it's essential to track key indicators such as traffic data, user behavior, and content effectiveness to assess whether the knowledge base meets customer needs and guide ongoing content optimization. This article outlines the critical data dimensions to monitor and analytical approaches.
ArticleHow Service Enterprises Can Avoid Missed Customer Inquiries on Mobile Website
Missed mobile customer inquiries can harm customer experience and conversions. This article provides practical advice on technical configuration, staffing, and process optimization to help enterprises reduce missed inquiries.
ArticleHow to View Customer Conversation Sources in Your Enterprise Website Customer Service System
This article explains common methods for viewing the source of customer conversations in an enterprise website customer service system, including accessing records, visitor trails, and channel identifiers, helping customer service staff or operators analyze customer origins.
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