기업 웹사이트에 상담원 서비스를 더하면 문의를 리드로 남기기 쉬워집니다
기업 홈페이지, 광고 랜딩페이지, 마케팅 사이트에 적합합니다. 낮에는 상담원이 중요한 문의를 응대하고, 야간에는 AI가 먼저 기본 상담을 맡아 응답 지연과 문의 유실을 줄입니다.
중요 고객 우선 답변
무응답을 줄입니다
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More than a chat button: make inquiries easier to convert into leads
Many websites have traffic and contact points. What affects conversion is whether visitors are answered in time and whether high-value inquiries are noticed.
Part-time human reception
Suitable for business websites with moderate inquiry volume. You do not need a full-time support team to handle daily inquiries reliably.
Visitors get a timely response
Reduce the chance of visitors leaving because no one replies, and improve the chance of collecting contact details.
High-intent leads are flagged
Price inquiries, cooperation requests and repeat visitors can be marked for priority follow-up.
Faster notifications
When a visitor leaves contact details or needs human handling, you can receive timely alerts.
What companies usually care about when choosing human support
Companies usually care about coverage hours, response speed, clear records and whether important leads can be notified quickly.
Daily coverage hours
Clients care about actual service hours, not vague promises. Clear coverage makes consultation easier.
Approximate daily inquiry volume
Stating the expected daily volume looks professional and prevents unclear service boundaries when inquiries increase.
Value beyond replies
Lead organization, priority alerts and reception summaries show more value than simply chatting with visitors.
After-hours handling
AI reception at night and human follow-up during the day clearly differentiates this service from ordinary live chat.
These business websites are a better fit for human support
Especially suitable for businesses with moderate inquiry volume where each lead matters.
Business service websites
Finance, software, legal, education and professional service websites often need conversation before a customer decides to cooperate.
Campaign landing pages
When paid traffic, SEO or content marketing brings visitors, someone should receive them before they leave.
Higher-value services
For cooperation, pricing and custom service inquiries, each lead deserves careful follow-up.
Human support vs. contact forms
Conversion is often decided not by page complexity, but by whether the visitor gets a timely reply and moves smoothly to the next step.
| Item | Contact form only | Human support service |
|---|---|---|
| Response method | Visitors must fill in the form themselves and may abandon halfway | Start with conversation, then naturally guide them to leave contact details |
| Customer experience | Feels like submitting information, with little interaction | Feels like consultation, making visitors more willing to continue |
| Lead identification | Hard to judge buying intent | High-intent leads can be identified based on the conversation |
| After-hours reception | No one handles inquiries | AI can answer first, then humans continue the next day |
| Follow-up | Easy to miss leads | Leads can be organized and sent to your team for follow-up |
Common human support plans for business websites
Plans differ by daily inquiry volume, coverage hours and service content. Choose based on your website’s actual inquiry scale.
Basic Plan
For sites with lower inquiry volume that need to start receiving website visitors.
- Up to 30 inquiries per day
- 8-hour service schedule
- Initial reply aimed within 15 seconds
- Part-time human reception
- Daily inquiry replies
- Basic contact capture guidance
- AI assistance after hours
Standard Plan
For businesses running promotion and focusing on lead capture and conversion follow-up.
- Up to 50 inquiries per day
- 8-hour service schedule
- Initial reply aimed within 15 seconds
- Human handling for key inquiries
- Lead screening and organization
- WeChat alerts for important leads
- FAQ script optimization
- Weekly reception summary
Managed Plan
For companies that want website reception, lead screening and alerts handled together.
- Up to 100 inquiries per day
- 8-hour service schedule
- Initial reply aimed within 15 seconds
- Human support + AI collaboration
- Priority handling for key leads
- Lead capture summary
- Monthly reception review
- Suitable for long-term cooperation
Plan notes
Service notes
Simple cooperation process
A practical approach for business websites: receive inquiries first, then gradually improve conversion.
Understand your business
We first learn your business type, common questions, key inquiries and preferred service hours.
Set reception method
Arrange human coverage and FAQ response logic based on your website’s inquiry volume.
Start receiving visitors
Human agents handle daytime inquiries, while AI can answer first after hours.
Organize key leads
Important inquiries, contact details and cooperation intent are organized for your follow-up.
FAQ
Are your agents online 24/7?
Human coverage can be arranged by agreed hours. Outside those hours, AI can handle basic questions first so visitors are not left unanswered.
Is it suitable for websites with low inquiry volume?
Yes. Many business websites do not receive a large number of inquiries, but each one may be valuable. A part-time human support model is often a good fit.
Can you notify us when a visitor leaves a phone number or WeChat?
Yes. Important inquiries or contact submissions can trigger notifications so your team can follow up quickly.
How is daily inquiry volume counted?
It is usually counted by valid chat sessions. Continuous questions from the same visitor within a short time are counted as one session to avoid overcounting.
What if inquiries suddenly exceed the plan?
You can add temporary capacity or upgrade the plan in advance during campaigns to avoid affecting reception quality.
Which companies is this service best for?
It fits websites, marketing sites, campaign pages and custom service pages that rely on inquiries, especially when lead capture and follow-up matter.
Let your website inquiries be answered, and make high-value leads easier to capture
For business websites, landing pages and marketing sites. Human support + AI-assisted reception helps respond faster, organize leads and improve website acquisition efficiency.